酒店管理海外就业方向

英国
希尔顿酒店实习

Mandarin Speaking Guest Service Agent

  • Edinburgh (City of Edinburgh)
  • Administration
 

Job description

Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry?

“We are Hilton! We are Hospitality!”

We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.

Interested in learning more or to hear it straight from our team, click on the link below:

https://youtu.be/lLlit9Ygcs4

Why join the Hilton family as a Receptionist?

· “It’s your world” – Your next role could be as a Front Office Shift Leader or Supervisor, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries

· Personal Development programmes for Receptionists, Shift Leaders and Managers.

· Worldwide travel perks – up to 30 nights at discounted rates and 50% F&B discounts

· Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts

· 28 days holidays including bank holidays (increasing yearly)

· Complimentary meals on duty and uniforms provided

· Upselling incentives

What will I be doing?

· Be the face of our hotel and ensure a memorable reception experience for Guests
· Provide a high level of customer service at all times
· Inform guests about hotel room categories, room rates, packages, promotions and other hotel facilities
· Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

As a Receptionist you will work 5 days per week, including, but not always, weekends and bank holidays. Shifts are usually from 7am until 3pm or from 3pm until 11pm.

Ideal candidate profile

Qualifications :

What are we looking for?

·  Ability to speak Mandarin fluently

·  Positive attitude and someone who makes our guests smile
·  Genuinely friendly and caring
·  Enjoys working as part of a team
·  Good communication and personal presentation
·  Attention to detail
·  Competent level of IT proficiency
·  Resilient and can work under pressure

It would be advantageous if you worked previously in a customer facing job.

There is no specific education or qualification required for this job.

 

普通话客户服务代理

  • 爱丁堡爱丁堡
  • 管理
  •  

职位描述

希望加入卓越文化并成为酒店业最受认可的名称的一部分?

“我们是希尔顿!

我们热情好客!” 我们为客人创造诚挚的体验,并为团队成员创造有意义的机会。始终获得“最佳工作场所”的称号,这不仅仅是一项工作-我们为您提供了一个自我发现,成长和卓越职业生涯的旅程。

有兴趣了解更多信息或直接从我们的团队中了解到它,请单击下面的链接:

https //youtu.be/lLlit9Ygcs4

为什么加入希尔顿家族作为接待员?

·“这就是您的世界” –您的下一个角色可能是担任前台值班主管或主管,或者为什么不搬到100多个国家

/地区的不同部门(如销售,客户或人力资源部)·接待员,值班主管的个人发展计划和经理。

·全球旅行津贴-高达30晚的折扣价和50%的餐饮折扣

·业界领先的福利,包括缴费型养老金计划,牙齿和健康保险的折扣以及高额街道折扣

·28天假期,包括银行假期(每年增加)

·免费用餐提供值班和制服

·向上激励措施

我将做什么?

·成为我们酒店的一员,并确保为客人留下难忘的接待体验
·始终提供高水平的客户服务
·向客人介绍酒店的房间类别,房价,套餐,促销和其他酒店设施
·最大化房间的占用和使用推广酒店服务和设施的销售技巧

作为接待员,您每周工作5天,包括但不总是周末和银行假期。班次通常是从上午7点至下午3点或从下午3点至晚上11点。

理想人选

资历:

我们正在寻找什么?

·能够说流利的普通话

·态度积极并能使我们的客人微笑
· 真诚 友善和关怀
·乐于与团队合作
·良好的沟通和个人陈述
·注重细节
·熟练的IT熟练程度
·坚韧且可以工作承受压力

如果您以前从事过面向客户的工作,那将是非常有利的。

这项工作没有特定的教育或资格要求。

阿联酋
Marriot

Front Desk Agent – Mandarin Speakers

  •  MARRIOTT INTERNATIONAL
  •  DUBAI – UNITED ARAB EMIRATES
 Job Summary

Process all guest registration and all reservations according to the standards. Communicate all hotel information as well as local area information to guests. 

Experience: Having an experience in similar position for at least 2 years with a great deal interpersonal skills and good level in of physical fitness. 

Skills and Knowledge: Strong Communication skills (verbal, listening, writing) MICROS, OPERA, Guestware, Microsoft Office, FCS or telephone software and other related operating systems Flexible and ability to work around the clock Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette Strong problem-solving skills Strong organization and working to deadline skills Have a complete understanding of the Marriott Reward program 

SPECIFIC DUTIES: Welcome all guests with a smile and maintain a professional approach at all times. Be knowledgeable about daily hotel operations, check daily event sheet , bulletin boards and be up to date with all changes, new procedure and events. Have knowledge of hotel rates, package and discounts. Attend the shift briefing, daily 15 minutes training and front office monthly meeting. Be flexible according to the business needs. Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time. Be knowledgeable and promote the Marriott rewards program.

 

前台代理-讲普通话

  •  国际万豪酒店
  •  迪拜,阿拉伯联合酋长国
  •  

 

任务摘要:根据标准处理所有客人注册和所有预订。向客人传达所有酒店信息以及当地信息。

经验:具有类似职位至少2年的经验,具有丰富的人际交往能力和良好的身体素质。

技能和知识:较强的沟通能力(语言,听力,写作)MICROS,OPERA,Guestware,Microsoft Office,FCS或电话软件及其他相关操作系统灵活且能全天候工作的能力与酒店服务团队合作以提供卓越的客户服务的能力出色的电话礼仪强大的解决问题的能力强大的组织能力和截止日期的技能全面了解万豪礼赏计划的特殊

职责:微笑着欢迎所有客人,并始终保持专业态度。熟悉酒店的日常运作,查看每日事件表,公告栏,并掌握所有更改,新程序和事件的最新信息。了解酒店价格,套餐和折扣。参加轮班简报,每天15分钟的培训和前台每月会议。根据业务需要灵活。充分了解酒店信贷政策和程序,并确保始终遵守。知识渊博并推广万豪礼赏计划。

Sales Executive – Mandarin speaking in Dubai, United Arab Emirates

Start Your Journey With Us

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

JOB SUMMARY

Provides temporary sales support to the Area Sales organization, as well as individual hotels. Serves a bench function to account for staffing changes resulting from turnover, leaves of absence, or extended vacation leave for property and area sales executives. Supports sales for new hotel openings, renovation and repositioning and temporary sales support for priority hotels identified by the regional team. Drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management.

• Lodging sales experience.

• Account management experience.

• Multi-brand experience

• Marriott sales systems experience (e.g. SFAWeb|CI , MRDW, MarRFP)

CORE WORK ACTIVITIES

Managing Sales Activities

• Performs all duties of the Senior Sales Executive or Destination Sales Executive based on assignment due to absence/vacancy at the property.

• Provides temporary sales support to the Area Sales organization, as well as individual hotels.

• Serves a bench function to account for staffing changes resulting from turnover, leaves of absence, or extended vacation leave for property and area sales executives.

• Achieves group revenue goals by responding to incoming group opportunities for the property that are over sales office peak room parameters.

• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.

• Assists with selling, implementation and follow-through of group sales promotions.

• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.

• Coordinates and executes all site inspections/visits on property for Account Executives, Group Sales Managers, and Remotes.

• Provides coordination support for site inspections executed by on-property sales associates.

• Partners with account/selling manager to develop creative aspects of site visit.

• Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.)

• Prepares all sales and operational staff for upcoming site inspections.

• Understands competitor’s strengths and weaknesses in order to differentiate Marriott from the competition during the site visit.

• Provides expert knowledge on local destination (e.g., local attractions, events, etc.)

• Provides sales support for individual properties during pre-opening and renovation timelines.

• Coordinates with all sales channels to educate selling engines on property attributes and business needs.

• Verifies echannels and websites are updated with accurate detail about the property.

• Provides other sales support as needed, upon direction from General Manager (GM) or sales leadership, within the overall sales strategy

• Under direction of sales leadership, drives sales to identified property.

• Partners with Business Development and Area Sales team to pull-through local business from neighborhood targets and small business accounts.

• Coordinates with account executives to pull-through business from out-of-market accounts to identified property.

• Understands competitive market and identifies share shift opportunities.

• Provides temporary support for account executives and senior account executives based on assignment due to absence/vacancy on the team.

• Understands segment strategy and customer accounts to be covered.

• Executes strategy for assigned accounts to achieve goals of stakeholder hotels while growing revenues for Marriott outside the market.

• Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives. Penetrates assigned accounts for group, transient, extended stay and catering sales business.

• Maintains current business relationships for new business within accounts.

• Leverages appropriate corporate (e.g., Sales & Marketing Planning and Support) and market resources (e.g., area leadership, group sales within the sales office, property leadership) to monitor account saturation , pull-through of account strategies and selling solutions at the local property level.

• Partners with Enterprise Sales Team (EST) stakeholders, as required, to identify sales strategies for potential new accounts.

• Maintains accurate and up-to-date customer, account and opportunity data in SFAWeb//CI and in Strategic Account Plan and Profile (SAPP).

• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g., Group Sales within the Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative.

• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.

• Drives customer loyalty by delivering service excellence throughout each customer experience.

• Develops a close working relationship with operations to execute strategies at the property level.

销售主管-普通话

在迪拜,阿拉伯联合酋长国
与我们一起开始您的旅程

在艾美酒店,我们相信能帮助客人释放每个目的地所提供的意想不到的迷人体验。我们的客人好奇,富有创造力,国际化,追求文化,他们对精致,永恒的服务感到满意。我们提供原始,别致且令人难忘的服务和体验,激发客人解锁目的地。我们正在寻找好奇,有创造力和信息灵通的人加入我们的团队。如果您喜欢与志趣相投的客人保持联系,并渴望创造意想不到的体验,我们邀请您与艾美酒店一起探索职业机会。

工作总结

为地区销售组织以及个别酒店提供临时销售支持。提供基准职能,以解决因人员流动,休假或延长物业和区域销售主管的假期而导致的人员变动。支持新酒店开业,装修和重新定位的销售,以及区域团队确定的优先酒店的临时销售支持。通过在每次客户体验中提供卓越的服务来提高客户忠诚度。

候选人简介

教育与经验

需要:

•高中文凭或GED;在销售和市场营销,客户服务,前台或相关专业领域有4年的经验。

•从工商管理,市场营销,酒店和餐厅管理或相关专业的认可大学获得2年学位;具有2年销售和营销或相关专业领域的经验。

首选:

•工商管理,市场营销,酒店和餐厅管理的四年制学士学位。

•寻找销售经验。

•帐户管理经验。

•多品牌体验

•万豪销售系统经验(例如SFAWeb | CI,MRDW,MarRFP)

核心工作活动

管理销售活动

•由于财产的缺位/空缺,根据任务执行高级销售主管或目的地销售主管的所有职责。

•为地区销售组织以及个别酒店提供临时销售支持。

•提供替补职能,以解决因人员流动,休假或延长休假而导致物业和区域销售主管人员变动的情况。

•通过响应超过销售办公室高峰房间参数的物业的入组机会,实现组收入目标。

•了解整体市场(例如竞争对手的优势和劣势,经济趋势,供需等),并知道如何针对他们进行销售。

•根据市场状况和房地产需求,为房地产创造最佳机会。

•利用谈判技巧和创造性的销售能力来结业并谈判合同。

•与地区销售部门合作,确定新的集团/餐饮业务并实现个人和财产收入目标。

•协助销售,实施和跟踪团体促销活动。

•参加会前和会后会议,以了解团体的需求,获得有关产品质量(例如,房间,会议设施和设备,食品和饮料),服务水平和整体满意度的反馈。

•协调并执行客户主管,组销售经理和遥控器对财产的所有现场检查/访问。

•为物业销售人员执行的现场检查提供协调支持。

•与客户/销售经理合作开发现场访问的创意。

•从客户/销售经理那里收集所有重要的客户数据,以便进行适当的计划(例如客户目标,特定需求,主要客户信息等)

•为所有销售和运营人员做好即将进行的现场检查的准备。

•了解竞争对手的优势和劣势,以便在现场访问期间使万豪酒店与竞争对手区分开来。

•提供有关本地目的地的专家知识(例如,本地景点,事件等)

•在开业前和装修期间为单个物业提供销售支持。

•与所有销售渠道进行协调,以教育销售引擎了解房地产属性和业务需求。

•验证电子渠道和网站是否已更新,并包含有关物业的准确详细信息。

•根据总经理(GM)或销售主管的指示,在总体销售策略内提供其他销售支持

•在销售领导的指导下,推动销售到确定的物业。

•与业务开发和区域销售团队合作,从邻里目标和小型企业帐户中引入本地业务。

•与客户主管协调,以将业务从市场外的客户转移到已确定的资产。

•了解竞争市场并确定股份转移机会。

•由于团队缺勤/空缺,根据分配情况为客户经理和高级客户经理提供临时支持。

•了解细分策略和要涵盖的客户帐户。

•执行分配账户的策略,以实现利益相关者酒店的目标,同时增加万豪在市场以外的收入。

•通过总帐户渗透率,保证金管理以及实施销售和营销计划来保留,扩展和增加现有帐户的帐户收入。渗透分配给组,临时,长期住宿和餐饮销售业务的帐户。

•维护帐户中新业务的当前业务关系。

•利用适当的公司(例如,销售和营销计划与支持)和市场资源(例如,区域领导,销售办公室内的小组销售,物业领导)来监视客户饱和度客户策略的引入和本地销售解决方案属性级别。

•根据需要与企业销售团队(EST)利益相关者合作,为潜在的新客户确定销售策略。

•在SFAWeb // CI和战略客户计划和资料(SAPP)中维护准确和最新的客户,客户和机会数据。

•执行其他职责,以满足业务需求。

建立成功的关系

•与非物业销售渠道(例如,销售办公室,区域销售,企业销售团队(EST)内的小组销售)合作,以验证是否已满足物业需求,并且销售工作是互补的,而不是重复的。

•与事件管理和/或运营部门合作,提供超出客户期望的客户体验。

•通过了解客户的需求并推荐最能满足他们的需求并超出其期望的适当功能和服务来为客户提供服务,同时建立与万豪的关系和忠诚度。

•了解物业的主要目标客户和服务期望;通过了解客户的业务,业务问题和疑虑为客户提供服务,从而在计划/活动之前和期间提供更好的业务解决方案。

•通过在每次客户体验中提供卓越的服务来提高客户忠诚度。

•与运营建立紧密的工作关系,以在财产级别执行策略:

美国

Guest Relations Officer – Native Mandarin Speaker

Company N St. Regis Hotels & Resorts Company Location Nusa Dua, ID

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Welcome to our family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What You’ll Do
  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve
We’ll support you in and out of the workplace by offering:
  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

What We’re Looking For
  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

客人关系官-讲普通话的人

公司名称: 里吉斯酒店及度假村公司地点爱达荷州努沙杜瓦
超过110年前,随着纽约瑞吉酒店的开业,瑞吉品牌首次建立了豪华酒店。从约翰·雅各布·阿斯特四世(John Jacob Astor IV)在纽约第五大道上打开他的美术学院杰作之门起,瑞吉就一直象征着不妥协的优雅和量身定制的服务。如今,瑞吉酒店拥有全球40多个最佳地址,这里是潮流的发源地,界限被打破,客人可以过着精致的生活。我们邀请您探索瑞吉酒店的职业。
 
欢迎来到我们的家庭
 
作为旅游行业的世界级领导者,没有比这更好的地方了。如果您天生具有与他人交流和享受合作的能力,我们欢迎您加入我们的全球大家庭。在这里,您会发现一个地方,您的个性和想法与所做的工作一样受到赞赏。每一天都会打开您的视野,打开一个充满各种可能性,增长机会以及与世界各地人见面的机会的世界。
 
您将产生的影响
 
无论客人是出门旅行而疲倦还是度假度假,您都知道该怎么做才能使他们有宾至如归的感觉。他们将欣赏原始的大厅,热情的欢迎以及您将他们签入并指出正确方向的效率。当他们知道您真正关心他们的住宿质量时,您就会在卓越水平上运作。
 
你会做什么
 
组织,确认和处理客人入住/退房并适应任何更改
安全付款,根据需要验证和调整帐单
为客人提供客房和酒店信息,方向,设施和当地利益
生成每日报告,进行审核以查看需要传达给下一个班次的员工的信息
完整的收银员和结帐报告,在每个班次结束时安全地计数银行
接受并记录唤醒电话,并将其传递给正确的部门
将任何紧急情况,丢失的物品或失窃与适当的安全人员和/或当局进行沟通
保留应急情况清单,并传达必要的信息
 
您应得的津贴
 
我们将通过以下方式为您提供工作场所内外的支持:
团队合作精神
鼓励领导
支持过上幸福快乐的生活
服务和回馈社区的机会
酒店客房,礼品店物品,食品和饮料的折扣
识别程序
 
我们在寻找什么
 
以人为本的热情举止
团队至上的态度
注重细节的礼物
 
此角色要求符合质量保证期望和标准。您可能需要长时间站立,坐下或行走。在没有帮助的情况下移动,举升,搬运,推动,拉动和放置重量小于或等于10磅的物体。根据主管的要求执行其他合理的工作职责。
 
欢迎您来到这里
 
我们的首要任务是让您感到宾至如归。我们希望您感到自己很自在,并知道您对我们很重要。您将对自己的角色产生影响,为此,您将受到赞赏和重视。

其他国家

Mandarin Speaking Hotel Manager – 5* Cruise Line

We currently have a fabulous 5* River Cruise Line looking for a Mandarin Speaking Hotel Manager.

Salary / package to be discussed on application
New Project / new ship opening
5* River Cruise Line
Part office based in Europe / part ship based
Involved in new ship set up / implementation / recruitment
Fantastic opportunity
Start date – asap

Must speak fluent Mandarin.
Hotel Manager experience from Luxury Cruise Lines or 5* Luxury Hotels required.
Luxury Hotel background required.
Extensive experience and knowledge in all aspects of hotel
Efficient and effective bottom line operator
Strategic planner, with an innovative, hands-on, practical management approach
Ability to provide leadership and motivation to employees in pursuit of company goals
Must have experience of working in the Chinese Hotel industry and with Chinese guests
Excellent communication skills required.

普通话酒店经理-5 *邮轮公司

我们目前有一条很棒的5 *河游轮公司,正在寻找说普通话的酒店经理。

薪水/申请中需要讨论的费用
新项目/新船开张
5 * River Cruise Line
欧洲部分办事处/部分船舶为基础
参与新船的建立/实施/招聘
奇妙的机会
开始日期-尽快

必须说一口流利的普通话。
需要有豪华游轮公司或5 *豪华酒店的酒店经理经验。
需要豪华酒店背景。
在酒店各方面的丰富经验和知识
高效,有效的底线运营商
战略规划人员,采用创新的,动手的,实用的管理方法,
能够为员工提供领导和动力,以实现公司目标,
必须具有在中国工作的经验酒店业以及与中国客人的
交流要求具备出色的沟通技巧。

RECEPTIONIST – CHINESE SPEAKING

5* Ohla Eixample Hotel (Spain)

Job description

Hotel Ohla Eixample is a new 5-star boutique hotel located in the heart of the modernist Eixample district in Barcelona. It is a modern, urban building that defines itself through the attention to detail, the use of high quality materials and industrial finishing’s, combining maximum functionality, new technology and architectural creativity.

Many of our best guests come from China and we are pleased to offer them an unforgettable stay thanks to our Chinese speaking staff. Now we would like to enlarge our staff.

Requirements

Experience in Reception
Good level of English
Chinese (Mother Tongue)

华语接待员

5* Ohla Eixample (西班牙)

职位描述

Hotel Ohla Eixample是一家新的五星级精品酒店,位于巴塞罗那现代主义Eixample区的中心。这是一幢现代的城市建筑,通过注重细节,使用高质量的材料和工业装饰来定义自己,结合了最大的功能,新技术和建筑创意。

我们许多客人来自中国,我们会说中文的员工很高兴为他们提供难忘的住宿。现在我们想扩大我们的员工团队。
 

要求

接待经验
良好的英语水平
话语(母语)

Marriot

Night Guest Service Agent (Chinese Speaking)

Le Méridien Phuket Beach Resort

Job description

 

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer.  Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service.  We provide original, chic and memorable service and experiences that inspire guests to unlock the destination.  We’re looking for curious, creative and well-informed people to join our team.  If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

 


 

Job Summary
 
     Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriot

夜间中文服务代表

普吉岛艾美海滩度假酒店 

职位描述

 

在艾美酒店,我们相信能帮助客人释放每个目的地所提供的意想不到的迷人体验。我们的客人好奇,富有创造力,国际化,追求文化,他们对精致,永恒的服务感到满意。我们提供原始,别致且令人难忘的服务和体验,激发客人解锁目的地。我们正在寻找好奇,有创造力和信息灵通的人加入我们的团队。如果您喜欢与志趣相投的客人保持联系,并渴望创造意想不到的体验,我们邀请您与艾美酒店一起探索职业机会。

 


 

工作总结
 
     处理所有客人的入住,退房,房间分配以及房间更改/延迟退房请求。安全付款;激活/重新发出房间钥匙。确保费率与市场法规相符,并记录例外情况。验证/调整客人的帐单。当客人在等待空房时,与适当的工作人员进行沟通。告知来宾留言。清除计算机系统中的偏差。与客房整理协调以跟踪房间状态和客人的顾虑。提交来宾文书或文件。操作电话总机站。运行并检查每日报告,应急列表和信用卡授权报告。向客人提供指导和信息。接听,记录和处理所有来宾呼叫,请求,问题或疑虑;跟进以确保满足每位客人的要求。安排来宾/访客的交通。在班次开始和结束时计数并保护银行。兑现客人的支票,处理所有付款类型,凭证,已付款,费用并提供找零。将任何盗窃报告通知安全部门。

 

与志同道合的人一起
追随自己的激情与梦想!

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